Frequently Asked Questions
Everything you need to know about shopping with Raas.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 5-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-15 business days.
What is your return and exchange policy?
Raas offers a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your own to ensure the perfect fit before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Raas garments?
To maintain the quality of our fabrics, we recommend following the care label instructions on each garment. Generally, we suggest cold washing and air drying to prevent shrinkage and preserve color.
Can I track my order after it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.